This status provides an indication of the clearance processing from the destination. Please click in to the Further details (+) to open and see additional information available. This checkpoint allows you to see very early if there is additional information required by customs for clearance.
The Pickup and Delivery destinations shown on the ECL tracking results are based on the destination of the Service Station location providing that pickup and delivery. Please be assured that your shipment is being delivered to the destination provided by you when you completed the waybill for your shipment(s).
This usually occurs if the information we have is insufficient to track the shipment for you. The address may be incorrect and we require clarification or some additional information may be required. The matter can be resolved very quickly .Email us.
You have payment options including credit cards, cash, checks, Western union, and many others, this will be discussed before your order is processed.
ECL has many options for any speed, cost, weight, and destination. We are here to help you choose the best one for you. Explore all ECL shipping services based on the type of package and your preferred delivery time.
You can use any sturdy, undamaged packaging for your shipments. You can also get more packaging tips and order free ECL supplies, buy contacting our support service.
No. But if you sign in to a ECL account, you’ll get discounts.
Absolutely. Call 1.800.463.3339. You can also email us or chat with us online by clicking on the live chat icon.

ASK YOUR QUESTIONS